You can make a reservation by e-mail, telephone, letter or fax. All reservations are legally binding the moment Provence Vakantiehuizen receives your reservation. Cancellation costs shall be charged for cancellation after reservation. After receiving your reservation, we will send you a booking confirmation in duplicate. To be able to complete your reservations, we ask you to send us one - signed - copy by return of post.  

You are required to make a deposit of 40% of the rental sum and the reservation costs (€ 25 per reservation) within 10 days of receiving the reservation.

Once we have received your entire payment, we will send you, at least three weeks before arrival, a route description, the address and telephone number of your accommodation and/or the key holder/owner and the 'Carte d'Entrée'.

All rental prices - unless stated otherwise - include electricity, water and gas (standard consumption). Heating costs are usually not included.

Each accommodation is provided with blankets/eiderdowns and pillows. Bed linen and towels are not normally supplied, but can sometimes be hired (see details in the property description). In some cases the rental of bed linen and towels is included in the rental price.

Arrivals and departures are usually on a Saturday. The accommodation is available to you from 4 pm and you are required to vacate the property by 10 am.

On arrival, you are required to pay a security deposit (€ 150  up to € 700, depending on the rental price). When there are no damages, this deposit will be refunded at your departure, with a deduction for the additional costs (for example cleaning or heating costs).

The maximum number of persons is detailed in the property description. When booking you need to state the correct number of persons who will be staying. Should there be changes in the number quoted, you must inform us in advance. 

Even when the final cleaning is included in the rental price, you are required to leave the property clean, tidy and undamaged (meaning no dirty dishes and empty waste baskets and refrigerator).

Private swimming pools are mostly open from the middle of May until the end of September, depending on weather conditions. The swimming pool is only available to tenants and - in case of communal use - the property owner.

Children and/or adults without a swimming diploma are not allowed in the swimming pool unless wearing a swimming jacket and under the supervision of adults in possession of a swimming diploma. Provence Vakantiehuizen and/or the property owner can and will not accept any liability for any accident occurring on the premises.

by Provence Vakantiehuizen

by the tenant

During the rental period, you are responsible for any and all damages caused by you or others in your company at, in or around the house. 

Our website had been created with the utmost care. Provence Vakantiehuizen therefore cannot accept any liability for any errors or omissions. 

We check all properties on a regular basis. However we cannot take any responsibility or guarantee the meeting of your personal standards on (for example) peace and quiet, privacy or a beautiful view. 

Whenever you find that something is not as it should be, we kindly ask you to first take the matter up with the local representative (in most cases the owner). If your complaint is not dealt with to your satisfaction, please contact us immediately. In case of a premature departure - without consulting us and without mutual consent - we cannot accept any liability whatsoever.

Claims, including those for deprivation of holiday mood, can never exceed the rental price.   

We will not attend to any complaints you might have afterwards.